Shipping and Returns
Standard Shipping
Loka Marketing ships to the contiguous United States (excluding Hawaii and Alaska). Standard shipping orders are delivered in 2 - 6 business days. Hawaii and Alaska orders shipped via air. Loka is not responsible for unforeseen circumstances beyond our reasonable control during transit.
Where We Ship: Currently, Loka does not offer International shipping or shipping to U.S. Territories.
Package origin orders are shipped from Seattle, WA. Standard orders ship 1 to 2 business days after production arrives. We ship Monday-Friday during business hours; we do not ship on major holidays.
Return Policy
In the rare case that you are not satisfied with your purchase from Loka, we will be happy to give you a full refund within 30 days of purchase. To start a return, you can contact us at contact@lokamarkers.com and include the following information:
- First and Last Name
- Street Address
- City, State, Zip
- Phone
- Order Date
- Order ID
- Product Name
- Reason for Return
Upon receipt of your RA request, we will issue you an RA. Please package your order and send it back to:
Loka Returns
RA # __________
2633 Eastlake Ave E Suite: 202
Seattle, WA 98102
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the order ID or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions regarding your order, please have your order number handy and contact us through our contact page or by email.
Email: contact@lokamarkers.com
Address: 2633 Eastlake Ave E Suite: 202, Seattle, WA 98102
